Customer cannot punch with a mobile device

When a customer cannot use the PunchPlay tag to punch a card or redeem a reward, you can send a punch code to the customer. This action can only be done by the owner or an official staff member.

I have access to the app

You can send while the customer is in the store.

I do not have access to the app

Take note of one of the customer's username, email, or phone number and send it later.

Steps to send a Punch Code:

  1. Open the app and open the Account page and tap on Business. You can only see this if you're the owner or a staff member
  2. Tap Send a Punch Code if you're the store owner
  3. Select an option to send a code to punch a card or redeem a reward
  4. Enter the customer's username, email, or phone number. Tap ⚙️ to change the search options
  5. When the customer's information shows up, you can tap Send a Punch Code

You may send another Punch Code or close the dialog. If you have made a mistake, you can revoke the Punch Code if the customer has not yet used the punch code.

If the customer was not found, it may be due to:

  • Customer has not added your punch card or received a reward
  • Customer has given you a username or phone number but has not set a username or phone number